§ 1

Introductory provisions

1.1 Eco-Asset Internet Store, available at the Internet address www.eco-asset.eu, is run by Eco-Asset s. r. o. with its registered seat at 811 09 Bratislava, Landererova 8, IČO: 54403596, DIČ:2121657186, IČ DPH: SK2121657186.

1.2 These Terms and Conditions are addressed to Consumers and set out the rules and procedures for concluding a Distance Sales Agreement with a Consumer through the Store.

§ 2 

Definitions

2.1 Consumer - a natural person concluding an agreement with the Seller through the Store, the subject of which is not directly related to his/her economic or professional activity.

2.2 Seller - Eco-Asset s. r. o. with its registered office in 811 09 Bratislava, 8 Landererova St., IČO: 54403596, DIČ:2121657186, IČ DPH: SK2121657186

2.3 Customer - any entity making purchases through the Store.

2.4 Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, to which a separate law grants legal capacity, performing a business on its own behalf, which uses the Store.

2.5 Store - online store operated by the Seller at the Internet address www.eco-asset.eu.

2.6 Distance contract - a contract concluded with a Customer within an organized system of contract conclusion at a distance (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.

2.7 Regulations - these regulations of the Store.

2.8 Order - the Customer's declaration of intent made via the Order Form and aimed directly at concluding a Contract for Sale of a Product or Products with the Seller.

2.9 Account - Customer's account at the Store, in which data provided by the Customer and information about Orders placed by him/her at the Store are collected.

2.10 Registration form - a form available at the Shop, which allows creating an Account.

2.11 Order Form - an interactive form available at the Store that allows placing an Order, in particular by adding Products to the Basket and determining the terms of the Sales Agreement, including the method of delivery and payment.

2.12 Shopping Cart - an element of the Store's software in which the Products selected by the Customer for purchase are visible, and it is possible to determine and modify the Order data, in particular the quantity of Products.

2.13 Product - a movable item/service available at the Store, which is the subject of a Sales Agreement between the Customer and the Seller.

2.14 Sales Agreement - a contract of sale of a Product concluded or entered into between the Customer and the Seller through the Online Store.

§ 3

Contact with the Shop

3.1 Seller's address: 8 Landererova Street, 811 09 Bratislava, Slovakia

3.2 Seller's e-mail address: office@eco-asset.eu

3.3 Seller's phone number: +48 532 82 90 50

3.4 Seller's bank account number (EUR): PL 60 1020 4900 0000 8302 3473 9815

3.5 The Customer may communicate with the Seller using the addresses and telephone numbers specified in this paragraph.

§ 4

Technical requirements

4.1 In order to use the Store, including browsing the Store's assortment and placing orders for Products, the following requirements are necessary: a terminal device with access to the Internet and an Internet browser, an active electronic mail (e-mail) account, cookies enabled.

§ 5

General information

5.1 The Seller, to the fullest extent permitted by law, shall not be liable for any interference, including interruptions in the operation of the Store caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.

5.2 Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the assortment of the Store is possible after creating an Account in accordance with the provisions of the Regulations.

5.3 Prices given in the Store are given in EURO and are net prices (not including turnover tax).

The final (final) amount to be paid by the Customer consists of the price for the Product, about which the Customer is informed on the pages of the Store in the course of placing the Order, including at the moment of expressing the will to be bound by the Sales Contract, possible tax (in the case of purchase by a natural person) appropriate to the country of delivery and the cost of delivery (in each case calculated individually depending on the dimensions of the order and the place of delivery).

§ 6

Rules for placing an Order

6.1 In order to place an Order you should:


a. log in to the Store;


b. select the Product which is the subject of the Order, and then click the "Add to cart" button (or equivalent);


c. fill in the Order Form by entering the data of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the data for the invoice, if different from the data of the recipient of the Order;


d. click the "Order and pay" button (or equivalent);


e. after calculating the shipping costs, a proforma invoice document will be prepared and sent to the email address provided during registration, the customer will also be notified via a message on the store website.

f. pay for the order according to the guidelines in the document provided.

§ 7

Delivery and payment methods offered

7.1 The customer may use the following methods of delivery or collection of the ordered Product:

- Courier delivery

- Personal collection

Delivery

7.2 The prices of the products in the Store are quoted in EURO, and do not include possible tax and shipping costs. Shipping costs, are added to the sum of the ordered products and are borne by the Customer. The final price, binding the Owner and the Customer, is the price of the product listed on the proforma invoice document sent. Information on the total value of the order (including shipping costs) is made available in the order confirmation.


7.3 Delivery types and prices: a) Courier delivery (up to 30 kg) / delivery time and cost depends on the delivery area. Each time determined individually. b) Pallet shipment / delivery time and cost dependent on the region of delivery. Each time determined individually. c) personal collection in one of the cooperating warehouses / collection determined individually after prior payment and contact with the store.

7.4 Delivery of Goods takes place throughout Europe. Shipping of goods from warehouses in the territory of Poland. In the case of individual orders possible shipping from warehouses located in other countries.

7.5 Delivery date is each time determined individually when placing an order.

7.6 To each Order an invoice is issued, which is sent by email to the address provided during registration. By accepting these regulations, the buyer agrees to receive invoices in electronic form.

7.7 The agreed delivery date is never strict.

7.8 The store has the right to make partial deliveries and from different warehouses. If the delivery of products is made in batches, Eco-Asset will have the right to invoice each part separately.

Prices and payment methods

7.9 The prices of products in the Store are given in EURO, and do not include possible tax and shipping costs. The customer has the option to pay: by bank transfer to the bank account number: EN 60 1020 4900 0000 8302 3473 9815

All necessary data for making the transfer are included in the proforma document, which the customer receives by e-mail.

§ 8

Execution of the Sales Agreement

8.1 The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with § 6 of the Regulations.

8.2 After placing an Order, the Seller shall immediately confirm its receipt and simultaneously accept the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by the Seller sending the Customer a relevant e-mail message to the Customer's e-mail address provided during the placement of the Order, which contains at least the Seller's statements about receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. As soon as the Customer receives the above e-mail message, the Sales Agreement between the Customer and the Seller is concluded.

8.3 The Customer is obliged to make payment within 3 calendar days from the date of concluding the Sales Agreement - otherwise the order will be cancelled.

8.4 The beginning of the period for delivery of the Product to the Customer is counted from the date of crediting the Seller's bank account.

§ 9

Right of withdrawal / Complaint / Warranty

Withdrawal from the contract

9.1 The customer (consumer) has the right to withdraw from the contract without giving any reason within 14 days from the date of receipt of the goods. The goods must not bear traces of use. The store will refund the cost of the purchased goods. The store will not refund the cost of returning the goods to the store. The return shipment must be accompanied by a copy of the proof of purchase and the Withdrawal Form or statement of withdrawal from the contract. The right to return without stating a reason is not available if the goods are purchased by a legal entity. The cost of returning the goods in the case of withdrawal from the contract or exchange depends on the dimensions of the shipment, the type of goods to be sent and the place from which the goods will be sent back to the Store and is entirely borne by the buyer.

Replacement of goods

9.2 The customer has the right to exchange the goods within 14 days of receiving the shipment.

To exchange the goods, contact Our Order Department at: orders@eco-asset.eu, who will determine the availability of the goods, the price difference between the returned product and the purchased product, the method of return or surcharge, and the method of return and delivery of the new product.

The response is given up to 14 (fourteen) days from the date of receipt of the request to replace the goods.

Consumables that have been prepared according to the customer's special requirements are not returnable.

Complaints

9.3 The seller is responsible for delivering a product free of defects. If, after delivery, the sold product is found to have a physical defect, it will be repaired or replaced with another defect-free product. To file a claim, please contact Our Order Department at: orders@eco-asset.eu. The Seller shall respond within 14 (fourteen) days of receiving the complaint;

9.4 The customer is obliged to check the products upon delivery. In doing so, the customer is obliged to check whether the delivered products are in accordance with the contract, namely:

- whether the correct goods have been delivered;

- whether the delivered products conform to the type and number with the order confirmation and bill of lading;

- whether transport or other damage is visible; 

- whether the delivered products meet the requirements that can be made in connection with normal use and/or commercial purposes;

9.5 If visible defects or shortages are found, the Customer must immediately report them on the shipping document;

9.6 The Customer is obliged to report non-visible defects within two (2) working days from the date of delivery in writing, giving reasons and invoice details;

9.7 If the Customer fails to report defects or complaints within the aforementioned timeframes, the complaint will not be processed, and all rights of the Customer will expire;

9.8 Products available in our store are new and covered by the manufacturer's warranty. Please refer to the Warranty Card to determine the length of the warranty period for each device;

9.9 Claims and defenses based on facts justifying the claim that the delivered products are not in conformity with the contract shall be barred by the expiration of one (1) year from the date of delivery;

9.10 The consumer may use out-of-court means of handling complaints and claims. Wanting to take advantage of the possibility of amicable resolution of disputes regarding online purchases, the Consumer may submit his/her complaint, for example, through the EU online ODR platform, available at: http://ec.europa.eu/consumers/odr/

§ 10

Personal data

10.1 Information regarding personal data processed by the Online Shop, including in particular the purposes of processing and the rights of data subjects, is set forth in the Shop's Privacy Policy available here: https://eco-asset.eu/content/2-privacy-policy

10.2 The Customer declares that the personal data provided by the Customer is the Customer's data and that it is true and up-to-date. If the Customer provides the data of other persons (e.g. as recipients of an order), the Customer declares and assures that he/she has grounds for providing such data (e.g. such person has given appropriate consent), that he/she has informed that person about the sharing of their data by the Eco-Asset.eu Online Store and about the principles of processing personal data by the Company specified in the Privacy Policy.

§ 11

Final provisions

11.1 Contracts concluded through the Online Store are concluded in English.

11.2 The Seller reserves the right to make changes to the Terms and Conditions for important reasons, that is: changes in laws, changes in methods of payment and delivery - to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. The Seller will inform the Customer about each change at least 7 days in advance.

11.3 Matters not regulated by these Terms and Conditions shall be governed by generally applicable provisions of Slovak law, in particular: Civil Code; Law on Provision of Electronic Services; Law on Consumer Rights, Law on Personal Data Protection.
11.4 Use of the Online Store implies acceptance of the above terms and conditions. If you do not agree with the above conditions, terminate your connection to our Store.

11.4 Use of the Online Store implies acceptance of the above terms and conditions. If you do not agree with the above terms and conditions, terminate your connection to our Store.